Refunds, Terms and Conditions Policy


Our Refunds, Terms and Conditions Policy lasts 30 days.  If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a refund, part or full:

  1.   First Aid (Face to Face Training) Training

Should circumstances mean that you have to cancel your course “Individual place or Group Booking” the following charges will apply:

  • More than four weeks prior to the course start date – no charge*
  • Two to four weeks prior to the course – 50% of the course fee*
  • Less than two weeks prior to the course – full fee*

If a first aid course is classed as “Blended” i.e. part online and part face to face – then you must not have started, nor completed the online part of the course.

NB. Cancellation must be made in writing and received by the due date.

If a candidate should arrive late for a face to face course or are absent for any face to face session, we reserve the right to refuse to accept them for training if we feel they will gain insufficient knowledge or skill in the time remaining.  In all such cases, the full course fee remains payable.  To conform with GOVERNING BODY requirements for statutory certificates, attendance at all sessions is mandatory.

On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.

  1. 2.  Online Learning Courses incl Blended Online Learning   

The TTC London refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling.  The law came into force in the year 2000 and applies to all UK based transactions where the consumer doesn’t meet the vendor.  These regulations do not govern contracts between businesses.

In accordance with the above law, you have a 14 day cooling off period during which you have the right to cancel your purchase and receive a refund.  You don’t need to give a reason to cancel your purchase.  If you do decide to cancel, we will refund your payment within 30 days of your cancellation.  Once a course has been started we can not reallocate the course to another person.

All access to the TTC London Learner Management System (LMS) is governed by a unique username and password.  The username and password is part of a system which protects the security of the resource and enables TTC London to monitor usage by any individual.

Learners have no time limit in which to complete their course(s) from the day purchased.

When a refund request is received, TTC London reserves the right to track the usage by an individual (through his/her username and password) of:

  • Specific pages viewed
  • Frequency of use
  • Time period of use

No refund will be granted if TTC London has reason to believe that an individual has viewed any of the course material that they purchased.

TTC London reserves the right to charge a handling fee (10% of the original fee).

Should you wish to cancel your purchase within the 14 day cooling off period, please email us at or call 020 3290 9014.

If you do cancel your purchase within the 14 day cooling off period then we will refund your payment.  If you paid by credit or debit card from our website, your refund will be made directly to your credit or debit card within 30 days of your cancellation.

  1. 3  Non-returnable items include:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Need help?

Contact us at {email} for questions related to refunds and returns.